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<h1 id="vapora-business-continuity-plan"><a class="header" href="#vapora-business-continuity-plan">VAPORA Business Continuity Plan</a></h1>
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<p>Strategic plan for maintaining business operations during and after disaster events.</p>
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<hr />
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<h2 id="purpose--scope"><a class="header" href="#purpose--scope">Purpose & Scope</a></h2>
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<p><strong>Purpose</strong>: Minimize business impact during service disruptions</p>
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<p><strong>Scope</strong>:</p>
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<ul>
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<li>Service availability targets</li>
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<li>Incident response procedures</li>
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<li>Communication protocols</li>
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<li>Recovery priorities</li>
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<li>Business impact assessment</li>
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</ul>
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<p><strong>Owner</strong>: Operations Team
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<strong>Review Frequency</strong>: Quarterly
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<strong>Last Updated</strong>: 2026-01-12</p>
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<hr />
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<h2 id="business-impact-analysis"><a class="header" href="#business-impact-analysis">Business Impact Analysis</a></h2>
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<h3 id="service-criticality"><a class="header" href="#service-criticality">Service Criticality</a></h3>
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<p><strong>Tier 1 - Critical</strong>:</p>
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<ul>
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<li>Backend API (projects, tasks, agents)</li>
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<li>SurrealDB (all user data)</li>
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<li>Authentication system</li>
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<li>Health monitoring</li>
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</ul>
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<p><strong>Tier 2 - Important</strong>:</p>
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<ul>
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<li>Frontend UI</li>
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<li>Agent orchestration</li>
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<li>LLM routing</li>
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</ul>
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<p><strong>Tier 3 - Optional</strong>:</p>
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<ul>
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<li>Analytics</li>
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<li>Logging aggregation</li>
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<li>Monitoring dashboards</li>
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</ul>
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<h3 id="recovery-priorities"><a class="header" href="#recovery-priorities">Recovery Priorities</a></h3>
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<p><strong>Phase 1</strong> (First 30 minutes):</p>
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<ol>
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<li>Backend API availability</li>
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<li>Database connectivity</li>
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<li>User authentication</li>
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</ol>
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<p><strong>Phase 2</strong> (Next 30 minutes):
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4. Frontend UI access
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5. Agent services
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6. Core functionality</p>
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<p><strong>Phase 3</strong> (Next 2 hours):
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7. All features
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8. Monitoring/alerting
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9. Analytics/logging</p>
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<hr />
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<h2 id="service-level-targets"><a class="header" href="#service-level-targets">Service Level Targets</a></h2>
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<h3 id="availability-targets"><a class="header" href="#availability-targets">Availability Targets</a></h3>
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<pre><code>Monthly Uptime Target: 99.9%
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- Allowed downtime: ~43 minutes/month
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- Current status: 99.95% (last quarter)
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Weekly Uptime Target: 99.9%
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- Allowed downtime: ~6 minutes/week
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Daily Uptime Target: 99.8%
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- Allowed downtime: ~17 seconds/day
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</code></pre>
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<h3 id="performance-targets"><a class="header" href="#performance-targets">Performance Targets</a></h3>
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<pre><code>API Response Time: p99 < 500ms
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- Current: p99 = 250ms
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- Acceptable: < 500ms
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- Red alert: > 2000ms
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|
|
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Error Rate: < 0.1%
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- Current: 0.05%
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- Acceptable: < 0.1%
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|
- Red alert: > 1%
|
|
|
|
Database Query Time: p99 < 100ms
|
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- Current: p99 = 75ms
|
|
- Acceptable: < 100ms
|
|
- Red alert: > 500ms
|
|
</code></pre>
|
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<h3 id="recovery-objectives"><a class="header" href="#recovery-objectives">Recovery Objectives</a></h3>
|
|
<pre><code>RPO (Recovery Point Objective): 1 hour
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|
- Maximum data loss acceptable: 1 hour
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- Backup frequency: Hourly
|
|
|
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RTO (Recovery Time Objective): 4 hours
|
|
- Time to restore full service: 4 hours
|
|
- Critical services (Tier 1): 30 minutes
|
|
</code></pre>
|
|
<hr />
|
|
<h2 id="incident-response-workflow"><a class="header" href="#incident-response-workflow">Incident Response Workflow</a></h2>
|
|
<h3 id="severity-classification"><a class="header" href="#severity-classification">Severity Classification</a></h3>
|
|
<p><strong>Level 1 - Critical 🔴</strong></p>
|
|
<ul>
|
|
<li>Service completely unavailable</li>
|
|
<li>All users affected</li>
|
|
<li>RPO: 1 hour, RTO: 30 minutes</li>
|
|
<li>Response: Immediate activation of DR procedures</li>
|
|
</ul>
|
|
<p><strong>Level 2 - Major 🟠</strong></p>
|
|
<ul>
|
|
<li>Service significantly degraded</li>
|
|
<li>
|
|
<blockquote>
|
|
<p>50% users affected or critical path broken</p>
|
|
</blockquote>
|
|
</li>
|
|
<li>RPO: 2 hours, RTO: 1 hour</li>
|
|
<li>Response: Activate incident response team</li>
|
|
</ul>
|
|
<p><strong>Level 3 - Minor 🟡</strong></p>
|
|
<ul>
|
|
<li>Service partially unavailable</li>
|
|
<li><50% users affected</li>
|
|
<li>RPO: 4 hours, RTO: 2 hours</li>
|
|
<li>Response: Alert on-call engineer</li>
|
|
</ul>
|
|
<p><strong>Level 4 - Informational 🟢</strong></p>
|
|
<ul>
|
|
<li>Service available but with issues</li>
|
|
<li>No user impact</li>
|
|
<li>Response: Document in ticket</li>
|
|
</ul>
|
|
<h3 id="response-team-activation"><a class="header" href="#response-team-activation">Response Team Activation</a></h3>
|
|
<p><strong>Level 1 Response (Disaster Declaration)</strong>:</p>
|
|
<pre><code>Immediately notify:
|
|
- CTO (@cto)
|
|
- VP Operations (@ops-vp)
|
|
- Incident Commander (assign)
|
|
- Database Team (@dba)
|
|
- Infrastructure Team (@infra)
|
|
|
|
Activate:
|
|
- 24/7 incident command center
|
|
- Continuous communication (every 2 min)
|
|
- Status page updates (every 5 min)
|
|
- Executive briefings (every 30 min)
|
|
|
|
Resources:
|
|
- All on-call staff activated
|
|
- Contractors/consultants if needed
|
|
- Executive decision makers available
|
|
</code></pre>
|
|
<hr />
|
|
<h2 id="communication-plan"><a class="header" href="#communication-plan">Communication Plan</a></h2>
|
|
<h3 id="stakeholders--audiences"><a class="header" href="#stakeholders--audiences">Stakeholders & Audiences</a></h3>
|
|
<div class="table-wrapper"><table><thead><tr><th>Audience</th><th>Notification</th><th>Frequency</th></tr></thead><tbody>
|
|
<tr><td><strong>Internal Team</strong></td><td>Slack #incident-critical</td><td>Every 2 minutes</td></tr>
|
|
<tr><td><strong>Customers</strong></td><td>Status page + email</td><td>Every 5 minutes</td></tr>
|
|
<tr><td><strong>Executives</strong></td><td>Direct call/email</td><td>Every 30 minutes</td></tr>
|
|
<tr><td><strong>Support Team</strong></td><td>Slack + email</td><td>Initial + every 10 min</td></tr>
|
|
<tr><td><strong>Partners</strong></td><td>Email + phone</td><td>Initial + every 1 hour</td></tr>
|
|
</tbody></table>
|
|
</div>
|
|
<h3 id="communication-templates"><a class="header" href="#communication-templates">Communication Templates</a></h3>
|
|
<p><strong>Initial Notification (to be sent within 5 minutes of incident)</strong>:</p>
|
|
<pre><code>INCIDENT ALERT - VAPORA SERVICE DISRUPTION
|
|
|
|
Status: [Active/Investigating]
|
|
Severity: Level [1-4]
|
|
Affected Services: [List]
|
|
Time Detected: [UTC]
|
|
Impact: [X] customers, [Y]% of functionality
|
|
|
|
Current Actions:
|
|
- [Action 1]
|
|
- [Action 2]
|
|
- [Action 3]
|
|
|
|
Expected Update: [Time + 5 min]
|
|
|
|
Support Contact: [Email/Phone]
|
|
</code></pre>
|
|
<p><strong>Ongoing Status Updates (every 5-10 minutes for Level 1)</strong>:</p>
|
|
<pre><code>INCIDENT UPDATE
|
|
|
|
Severity: Level [1-4]
|
|
Duration: [X] minutes
|
|
Impact: [Latest status]
|
|
|
|
What We've Learned:
|
|
- [Finding 1]
|
|
- [Finding 2]
|
|
|
|
What We're Doing:
|
|
- [Action 1]
|
|
- [Action 2]
|
|
|
|
Estimated Recovery: [Time/ETA]
|
|
|
|
Next Update: [+5 minutes]
|
|
</code></pre>
|
|
<p><strong>Resolution Notification</strong>:</p>
|
|
<pre><code>INCIDENT RESOLVED
|
|
|
|
Service: VAPORA [All systems restored]
|
|
Duration: [X hours] [Y minutes]
|
|
Root Cause: [Brief description]
|
|
Data Loss: [None/X transactions]
|
|
|
|
Impact Summary:
|
|
- Users affected: [X]
|
|
- Revenue impact: $[X]
|
|
|
|
Next Steps:
|
|
- Root cause analysis (scheduled for [date])
|
|
- Preventive measures (to be implemented by [date])
|
|
- Post-incident review ([date])
|
|
|
|
We apologize for the disruption and appreciate your patience.
|
|
</code></pre>
|
|
<hr />
|
|
<h2 id="alternative-operating-procedures"><a class="header" href="#alternative-operating-procedures">Alternative Operating Procedures</a></h2>
|
|
<h3 id="degraded-mode-operations"><a class="header" href="#degraded-mode-operations">Degraded Mode Operations</a></h3>
|
|
<p>If Tier 1 services are available but Tier 2-3 degraded:</p>
|
|
<pre><code>DEGRADED MODE PROCEDURES
|
|
|
|
Available:
|
|
✓ Create/update projects
|
|
✓ Create/update tasks
|
|
✓ View dashboard (read-only)
|
|
✓ Basic API access
|
|
|
|
Unavailable:
|
|
✗ Advanced search
|
|
✗ Analytics
|
|
✗ Agent orchestration (can queue, won't execute)
|
|
✗ Real-time updates
|
|
|
|
User Communication:
|
|
- Notify via status page
|
|
- Email affected users
|
|
- Provide timeline for restoration
|
|
- Suggest workarounds
|
|
</code></pre>
|
|
<h3 id="manual-operations"><a class="header" href="#manual-operations">Manual Operations</a></h3>
|
|
<p>If automation fails:</p>
|
|
<pre><code>MANUAL BACKUP PROCEDURES
|
|
|
|
If automated backups unavailable:
|
|
|
|
1. Database Backup:
|
|
kubectl exec pod/surrealdb -- surreal export ... > backup.sql
|
|
aws s3 cp backup.sql s3://manual-backups/
|
|
|
|
2. Configuration Backup:
|
|
kubectl get configmap -n vapora -o yaml > config.yaml
|
|
aws s3 cp config.yaml s3://manual-backups/
|
|
|
|
3. Manual Deployment (if automation down):
|
|
kubectl apply -f manifests/
|
|
kubectl rollout status deployment/vapora-backend
|
|
|
|
Performed by: [Name]
|
|
Time: [UTC]
|
|
Verified by: [Name]
|
|
</code></pre>
|
|
<hr />
|
|
<h2 id="resource-requirements"><a class="header" href="#resource-requirements">Resource Requirements</a></h2>
|
|
<h3 id="personnel"><a class="header" href="#personnel">Personnel</a></h3>
|
|
<pre><code>Required Team (Level 1 Incident):
|
|
- Incident Commander (1): Directs response
|
|
- Database Specialist (1): Database recovery
|
|
- Infrastructure Specialist (1): Infrastructure/K8s
|
|
- Operations Engineer (1): Monitoring/verification
|
|
- Communications Lead (1): Stakeholder updates
|
|
- Executive Sponsor (1): Decision making
|
|
|
|
Total: 6 people minimum
|
|
|
|
Available 24/7:
|
|
- On-call rotations cover all time zones
|
|
- Escalation to backup personnel if needed
|
|
</code></pre>
|
|
<h3 id="infrastructure"><a class="header" href="#infrastructure">Infrastructure</a></h3>
|
|
<pre><code>Required Infrastructure (Minimum):
|
|
- Primary data center: 99.5% uptime SLA
|
|
- Backup data center: Available within 2 hours
|
|
- Network: Redundant connectivity, 99.9% SLA
|
|
- Storage: Geo-redundant, 99.99% durability
|
|
- Communication: Slack, email, phone all operational
|
|
|
|
Failover Targets:
|
|
- Alternate cloud region: Pre-configured
|
|
- On-prem backup: Tested quarterly
|
|
- Third-party hosting: As last resort
|
|
</code></pre>
|
|
<h3 id="technology-stack"><a class="header" href="#technology-stack">Technology Stack</a></h3>
|
|
<pre><code>Essential Systems:
|
|
✓ kubectl (Kubernetes CLI)
|
|
✓ AWS CLI (S3, EC2 management)
|
|
✓ Git (code access)
|
|
✓ Email/Slack (communication)
|
|
✓ VPN (access to infrastructure)
|
|
✓ Backup storage (accessible from anywhere)
|
|
|
|
Testing Requirements:
|
|
- Test failover: Quarterly
|
|
- Test restore: Monthly
|
|
- Update tools: Annually
|
|
</code></pre>
|
|
<hr />
|
|
<h2 id="escalation-paths"><a class="header" href="#escalation-paths">Escalation Paths</a></h2>
|
|
<h3 id="escalation-decision-tree"><a class="header" href="#escalation-decision-tree">Escalation Decision Tree</a></h3>
|
|
<pre><code>Initial Alert
|
|
↓
|
|
Can on-call resolve within 15 minutes?
|
|
YES → Proceed with resolution
|
|
NO → Escalate to Level 2
|
|
↓
|
|
Can Level 2 team resolve within 30 minutes?
|
|
YES → Proceed with resolution
|
|
NO → Escalate to Level 3
|
|
↓
|
|
Can Level 3 team resolve within 1 hour?
|
|
YES → Proceed with resolution
|
|
NO → Activate full DR procedures
|
|
↓
|
|
Incident Commander takes full control
|
|
All personnel mobilized
|
|
Executive decision making engaged
|
|
</code></pre>
|
|
<h3 id="contact-escalation"><a class="header" href="#contact-escalation">Contact Escalation</a></h3>
|
|
<pre><code>Level 1 (On-Call):
|
|
- Primary: [Name] [Phone]
|
|
- Backup: [Name] [Phone]
|
|
- Response SLA: 5 minutes
|
|
|
|
Level 2 (Senior Engineer):
|
|
- Primary: [Name] [Phone]
|
|
- Backup: [Name] [Phone]
|
|
- Response SLA: 15 minutes
|
|
|
|
Level 3 (Management):
|
|
- Engineering Manager: [Name] [Phone]
|
|
- Operations Manager: [Name] [Phone]
|
|
- Response SLA: 30 minutes
|
|
|
|
Executive (CTO/VP):
|
|
- CTO: [Name] [Phone]
|
|
- VP Operations: [Name] [Phone]
|
|
- Response SLA: 15 minutes
|
|
</code></pre>
|
|
<hr />
|
|
<h2 id="business-continuity-testing"><a class="header" href="#business-continuity-testing">Business Continuity Testing</a></h2>
|
|
<h3 id="test-schedule"><a class="header" href="#test-schedule">Test Schedule</a></h3>
|
|
<pre><code>Monthly:
|
|
- Backup restore test (data only)
|
|
- Alert notification test
|
|
- Contact list verification
|
|
|
|
Quarterly:
|
|
- Full disaster recovery drill
|
|
- Failover to alternate region
|
|
- Complete service recovery simulation
|
|
|
|
Annually:
|
|
- Full comprehensive BCP review
|
|
- Stakeholder review and sign-off
|
|
- Update based on lessons learned
|
|
</code></pre>
|
|
<h3 id="monthly-test-procedure"><a class="header" href="#monthly-test-procedure">Monthly Test Procedure</a></h3>
|
|
<pre><code class="language-bash">def monthly_bc_test [] {
|
|
print "=== Monthly Business Continuity Test ==="
|
|
|
|
# 1. Backup test
|
|
print "Testing backup restore..."
|
|
# (See backup strategy procedures)
|
|
|
|
# 2. Notification test
|
|
print "Testing incident notifications..."
|
|
send_test_alert() # All team members get alert
|
|
|
|
# 3. Verify contacts
|
|
print "Verifying contact information..."
|
|
# Call/text one contact per team
|
|
|
|
# 4. Document results
|
|
print "Test complete"
|
|
# Record: All tests passed / Issues found
|
|
}
|
|
</code></pre>
|
|
<h3 id="quarterly-disaster-drill"><a class="header" href="#quarterly-disaster-drill">Quarterly Disaster Drill</a></h3>
|
|
<pre><code class="language-bash">def quarterly_dr_drill [] {
|
|
print "=== Quarterly Disaster Recovery Drill ==="
|
|
|
|
# 1. Declare simulated disaster
|
|
declare_simulated_disaster("database-corruption")
|
|
|
|
# 2. Activate team
|
|
notify_team()
|
|
activate_incident_command()
|
|
|
|
# 3. Execute recovery procedures
|
|
# Restore from backup, redeploy services
|
|
|
|
# 4. Measure timings
|
|
record_rto() # Recovery Time Objective
|
|
record_rpa() # Recovery Point Objective
|
|
|
|
# 5. Debrief
|
|
print "Comparing results to targets:"
|
|
print "RTO Target: 4 hours"
|
|
print "RTO Actual: [X] hours"
|
|
print "RPA Target: 1 hour"
|
|
print "RPA Actual: [X] minutes"
|
|
|
|
# 6. Identify improvements
|
|
record_improvements()
|
|
}
|
|
</code></pre>
|
|
<hr />
|
|
<h2 id="key-contacts--resources"><a class="header" href="#key-contacts--resources">Key Contacts & Resources</a></h2>
|
|
<h3 id="247-contact-directory"><a class="header" href="#247-contact-directory">24/7 Contact Directory</a></h3>
|
|
<pre><code>TIER 1 - IMMEDIATE RESPONSE
|
|
Position: On-Call Engineer
|
|
Name: [Rotating roster]
|
|
Primary Phone: [Number]
|
|
Backup Phone: [Number]
|
|
Slack: @on-call
|
|
|
|
TIER 2 - SENIOR SUPPORT
|
|
Position: Senior Database Engineer
|
|
Name: [Name]
|
|
Phone: [Number]
|
|
Slack: @[name]
|
|
|
|
TIER 3 - MANAGEMENT
|
|
Position: Operations Manager
|
|
Name: [Name]
|
|
Phone: [Number]
|
|
Slack: @[name]
|
|
|
|
EXECUTIVE ESCALATION
|
|
Position: CTO
|
|
Name: [Name]
|
|
Phone: [Number]
|
|
Slack: @[name]
|
|
</code></pre>
|
|
<h3 id="critical-resources"><a class="header" href="#critical-resources">Critical Resources</a></h3>
|
|
<pre><code>Documentation:
|
|
- Disaster Recovery Runbook: /docs/disaster-recovery/
|
|
- Backup Procedures: /docs/disaster-recovery/backup-strategy.md
|
|
- Database Recovery: /docs/disaster-recovery/database-recovery-procedures.md
|
|
- This BCP: /docs/disaster-recovery/business-continuity-plan.md
|
|
|
|
Access:
|
|
- Backup S3 bucket: s3://vapora-backups/
|
|
- Secondary infrastructure: [Details]
|
|
- GitHub repository access: [Details]
|
|
|
|
Tools:
|
|
- kubectl config: ~/.kube/config
|
|
- AWS credentials: Stored in secure vault
|
|
- Slack access: [Workspace]
|
|
- Email access: [Details]
|
|
</code></pre>
|
|
<hr />
|
|
<h2 id="review--approval"><a class="header" href="#review--approval">Review & Approval</a></h2>
|
|
<h3 id="bcp-sign-off"><a class="header" href="#bcp-sign-off">BCP Sign-Off</a></h3>
|
|
<pre><code>By signing below, stakeholders acknowledge they have reviewed
|
|
and understand this Business Continuity Plan.
|
|
|
|
CTO: _________________ Date: _________
|
|
VP Operations: _________________ Date: _________
|
|
Engineering Manager: _________________ Date: _________
|
|
Database Team Lead: _________________ Date: _________
|
|
|
|
Next Review Date: [Quarterly from date above]
|
|
</code></pre>
|
|
<hr />
|
|
<h2 id="bcp-maintenance"><a class="header" href="#bcp-maintenance">BCP Maintenance</a></h2>
|
|
<h3 id="quarterly-review-process"><a class="header" href="#quarterly-review-process">Quarterly Review Process</a></h3>
|
|
<ol>
|
|
<li>
|
|
<p><strong>Schedule Review</strong> (3 weeks before expiration)</p>
|
|
<ul>
|
|
<li>Calendar reminder sent</li>
|
|
<li>Team members notified</li>
|
|
</ul>
|
|
</li>
|
|
<li>
|
|
<p><strong>Assess Changes</strong></p>
|
|
<ul>
|
|
<li>Any new services deployed?</li>
|
|
<li>Any team changes?</li>
|
|
<li>Any incidents learned from?</li>
|
|
<li>Any process improvements?</li>
|
|
</ul>
|
|
</li>
|
|
<li>
|
|
<p><strong>Update Document</strong></p>
|
|
<ul>
|
|
<li>Add new procedures if needed</li>
|
|
<li>Update contact information</li>
|
|
<li>Revise recovery objectives if needed</li>
|
|
</ul>
|
|
</li>
|
|
<li>
|
|
<p><strong>Conduct Drill</strong></p>
|
|
<ul>
|
|
<li>Test updated procedures</li>
|
|
<li>Measure against objectives</li>
|
|
<li>Document results</li>
|
|
</ul>
|
|
</li>
|
|
<li>
|
|
<p><strong>Stakeholder Review</strong></p>
|
|
<ul>
|
|
<li>Present updates to team</li>
|
|
<li>Get approval signatures</li>
|
|
<li>Communicate to organization</li>
|
|
</ul>
|
|
</li>
|
|
</ol>
|
|
<h3 id="annual-comprehensive-review"><a class="header" href="#annual-comprehensive-review">Annual Comprehensive Review</a></h3>
|
|
<ol>
|
|
<li>
|
|
<p><strong>Full Strategic Review</strong></p>
|
|
<ul>
|
|
<li>Are recovery objectives still valid?</li>
|
|
<li>Has business changed?</li>
|
|
<li>Are we meeting RTO/RPA consistently?</li>
|
|
</ul>
|
|
</li>
|
|
<li>
|
|
<p><strong>Process Improvements</strong></p>
|
|
<ul>
|
|
<li>What worked well in past year?</li>
|
|
<li>What could be improved?</li>
|
|
<li>Any new technologies available?</li>
|
|
</ul>
|
|
</li>
|
|
<li>
|
|
<p><strong>Team Feedback</strong></p>
|
|
<ul>
|
|
<li>Gather feedback from recent incidents</li>
|
|
<li>Get input from operations team</li>
|
|
<li>Consider lessons learned</li>
|
|
</ul>
|
|
</li>
|
|
<li>
|
|
<p><strong>Update and Reapprove</strong></p>
|
|
<ul>
|
|
<li>Revise critical sections</li>
|
|
<li>Update all contact information</li>
|
|
<li>Get new stakeholder approvals</li>
|
|
</ul>
|
|
</li>
|
|
</ol>
|
|
<hr />
|
|
<h2 id="summary"><a class="header" href="#summary">Summary</a></h2>
|
|
<p><strong>Business Continuity at a Glance</strong>:</p>
|
|
<div class="table-wrapper"><table><thead><tr><th>Metric</th><th>Target</th><th>Status</th></tr></thead><tbody>
|
|
<tr><td><strong>RTO</strong></td><td>4 hours</td><td>On track</td></tr>
|
|
<tr><td><strong>RPA</strong></td><td>1 hour</td><td>On track</td></tr>
|
|
<tr><td><strong>Monthly uptime</strong></td><td>99.9%</td><td>99.95%</td></tr>
|
|
<tr><td><strong>Backup frequency</strong></td><td>Hourly</td><td>Hourly</td></tr>
|
|
<tr><td><strong>Restore test</strong></td><td>Monthly</td><td>Monthly</td></tr>
|
|
<tr><td><strong>DR drill</strong></td><td>Quarterly</td><td>Quarterly</td></tr>
|
|
</tbody></table>
|
|
</div>
|
|
<p><strong>Key Success Factors</strong>:</p>
|
|
<ol>
|
|
<li>✅ Regular testing (monthly backups, quarterly drills)</li>
|
|
<li>✅ Clear roles & responsibilities</li>
|
|
<li>✅ Updated contact information</li>
|
|
<li>✅ Well-documented procedures</li>
|
|
<li>✅ Stakeholder engagement</li>
|
|
<li>✅ Continuous improvement</li>
|
|
</ol>
|
|
<p><strong>Next Review</strong>: [Date + 3 months]</p>
|
|
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