provisioning/docs/src/troubleshooting/README.md

# Troubleshooting

Systematic problem-solving guides and debugging procedures for diagnosing and resolving issues with the Provisioning platform.

## Overview

This section helps you:

- **Solve common issues** - Database connection errors, authentication failures, deployment failures
- **Debug problems** - Diagnostic tools, log analysis, tracing execution paths
- **Analyze logs** - Log aggregation, filtering, searching, pattern recognition
- **Understand errors** - Error message interpretation and root cause analysis
- **Get support** - Knowledge base, community resources, professional support

Organized by problem type and component for quick navigation.

## Troubleshooting Guides

### Quick Problem Solving

- **[Common Issues](./common-issues.md)** - Authentication failures,
  deployment errors, configuration, resource limits, network problems

- **[Debug Guide](./debug-guide.md)** - Debug logging, verbose output, trace
  execution, collect diagnostics, analyze stack traces

- **[Logs Analysis](./logs-analysis.md)** - Find logs, search techniques,
  log patterns, interpreting errors, diagnostics

### Component-Specific Troubleshooting

Each microservice and component has its own troubleshooting section:

- **Orchestrator Issues** - Workflow failures, scheduling problems, state inconsistencies
- **Control Center Issues** - API errors, permission problems, configuration issues
- **Vault Service Issues** - Secret access failures, key rotation problems, authentication errors
- **Detector Issues** - Analysis failures, false positives, configuration problems
- **Extension Registry Issues** - Provider loading, dependency resolution, versioning conflicts

### Infrastructure and Configuration

- **Configuration Problems** - Nickel syntax errors, schema validation failures, type mismatches
- **Provider Issues** - Authentication failures, API limits, resource creation failures
- **Task Service Failures** - Service-specific errors, timeout issues, state management problems
- **Network Problems** - Connectivity issues, DNS resolution, firewall rules, certificate problems

## Problem Diagnosis Flowchart

```text
Issue Occurs
    ↓
Is it an authentication issue? → See [Common Issues](./common-issues.md) - Authentication
    ↓ No
Is it a deployment failure? → See [Common Issues](./common-issues.md) - Deployment
    ↓ No
Is it a configuration error? → See [Debug Guide](./debug-guide.md) - Configuration
    ↓ No
Enable debug logging → See [Debug Guide](./debug-guide.md)
    ↓
Collect logs and traces → See [Logs Analysis](./logs-analysis.md)
    ↓
Analyze patterns → Identify root cause
    ↓
Apply fix or escalate
```

## Quick Reference: Common Problems

| Problem | Solution | Guide |
| --------| - ---------| - ------- |
| "Authentication failed" | Check credentials, enable MFA | [Common Issues](./common-issues.md) |
| "Permission denied" | Verify RBAC policies, check Cedar rules | [Common Issues](./common-issues.md) |
| "Deployment failed" | Check logs, verify resources, test connectivity | [Debug Guide](./debug-guide.md) |
| "Configuration invalid" | Validate Nickel schema, check types | [Common Issues](./common-issues.md) |
| "Provider unavailable" | Check API keys, verify connectivity | [Common Issues](./common-issues.md) |
| "Resource creation failed" | Check resource limits, verify account | [Debug Guide](./debug-guide.md) |
| "Timeout" | Increase timeouts, check performance | [Debug Guide](./debug-guide.md) |
| "Database error" | Check connections, verify schema | [Common Issues](./common-issues.md) |

## Debugging Workflow

1. **Reproduce** - Can you consistently reproduce the issue?
2. **Enable Debug Logging** - Set `RUST_LOG=debug` and `PROVISIONING_LOG_LEVEL=debug`
3. **Collect Evidence** - Logs, configuration, error messages, stack traces
4. **Analyze Patterns** - Look for errors, warnings, unusual timing
5. **Identify Cause** - Root cause analysis
6. **Test Fix** - Verify the fix resolves the issue
7. **Prevent Recurrence** - Update documentation, add tests

## Enable Diagnostic Logging

```bash
# Set log level to debug
export RUST_LOG=debug
export PROVISIONING_LOG_LEVEL=debug

# Collect logs to file
provisioning config set logging.file /var/log/provisioning.log
provisioning config set logging.level debug

# Enable verbose output
provisioning --verbose <command>

# Run with tracing
RUST_BACKTRACE=1 provisioning <command>
```

## Common Error Codes

| Code | Meaning | Action |
| -----| - --------| - -------- |
| 401 | Unauthorized | Check authentication credentials |
| 403 | Forbidden | Check authorization policies |
| 404 | Not Found | Verify resource exists |
| 409 | Conflict | Resolve state conflicts |
| 422 | Invalid | Verify configuration schema |
| 500 | Internal Error | Check server logs |
| 503 | Service Unavailable | Wait for service to recover |

## Escalation Paths

### Community Support
1. Check [Common Issues](./common-issues.md)
2. Search community forums
3. Ask on GitHub discussions

### Professional Support
1. Open a support ticket
2. Provide: logs, configuration, reproduction steps
3. Wait for response

### Emergency Issues (Security, Data Loss)
1. Contact security team immediately
2. Provide all evidence
3. Document timeline

## Support Resources

- **Documentation** → Complete guides in `provisioning/docs/src/`
- **GitHub Issues** → Community issues and discussions
- **Slack Community** → Real-time community support
- **Email Support** → [professional@provisioning.io](mailto:professional@provisioning.io)
- **Chat Support** → Available during business hours

## Related Documentation

- **Operations Guide** → See `provisioning/docs/src/operations/`
- **Architecture** → See `provisioning/docs/src/architecture/`
- **Features** → See `provisioning/docs/src/features/`
- **Development** → See `provisioning/docs/src/development/`
- **Examples** → See `provisioning/docs/src/examples/`