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provisioning/docs/src/troubleshooting/README.md
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Troubleshooting

Systematic problem-solving guides and debugging procedures for diagnosing and resolving issues with the Provisioning platform.

Overview

This section helps you:

  • Solve common issues - Database connection errors, authentication failures, deployment failures
  • Debug problems - Diagnostic tools, log analysis, tracing execution paths
  • Analyze logs - Log aggregation, filtering, searching, pattern recognition
  • Understand errors - Error message interpretation and root cause analysis
  • Get support - Knowledge base, community resources, professional support

Organized by problem type and component for quick navigation.

Troubleshooting Guides

Quick Problem Solving

  • Common Issues - Authentication failures, deployment errors, configuration, resource limits, network problems

  • Debug Guide - Debug logging, verbose output, trace execution, collect diagnostics, analyze stack traces

  • Logs Analysis - Find logs, search techniques, log patterns, interpreting errors, diagnostics

Component-Specific Troubleshooting

Each microservice and component has its own troubleshooting section:

  • Orchestrator Issues - Workflow failures, scheduling problems, state inconsistencies
  • Control Center Issues - API errors, permission problems, configuration issues
  • Vault Service Issues - Secret access failures, key rotation problems, authentication errors
  • Detector Issues - Analysis failures, false positives, configuration problems
  • Extension Registry Issues - Provider loading, dependency resolution, versioning conflicts

Infrastructure and Configuration

  • Configuration Problems - Nickel syntax errors, schema validation failures, type mismatches
  • Provider Issues - Authentication failures, API limits, resource creation failures
  • Task Service Failures - Service-specific errors, timeout issues, state management problems
  • Network Problems - Connectivity issues, DNS resolution, firewall rules, certificate problems

Problem Diagnosis Flowchart

Issue Occurs
    ↓
Is it an authentication issue? → See [Common Issues](./common-issues.md) - Authentication
    ↓ No
Is it a deployment failure? → See [Common Issues](./common-issues.md) - Deployment
    ↓ No
Is it a configuration error? → See [Debug Guide](./debug-guide.md) - Configuration
    ↓ No
Enable debug logging → See [Debug Guide](./debug-guide.md)
    ↓
Collect logs and traces → See [Logs Analysis](./logs-analysis.md)
    ↓
Analyze patterns → Identify root cause
    ↓
Apply fix or escalate

Quick Reference: Common Problems

| Problem | Solution | Guide | | --------| - ---------| - ------- | | "Authentication failed" | Check credentials, enable MFA | Common Issues | | "Permission denied" | Verify RBAC policies, check Cedar rules | Common Issues | | "Deployment failed" | Check logs, verify resources, test connectivity | Debug Guide | | "Configuration invalid" | Validate Nickel schema, check types | Common Issues | | "Provider unavailable" | Check API keys, verify connectivity | Common Issues | | "Resource creation failed" | Check resource limits, verify account | Debug Guide | | "Timeout" | Increase timeouts, check performance | Debug Guide | | "Database error" | Check connections, verify schema | Common Issues |

Debugging Workflow

  1. Reproduce - Can you consistently reproduce the issue?
  2. Enable Debug Logging - Set RUST_LOG=debug and PROVISIONING_LOG_LEVEL=debug
  3. Collect Evidence - Logs, configuration, error messages, stack traces
  4. Analyze Patterns - Look for errors, warnings, unusual timing
  5. Identify Cause - Root cause analysis
  6. Test Fix - Verify the fix resolves the issue
  7. Prevent Recurrence - Update documentation, add tests

Enable Diagnostic Logging

# Set log level to debug
export RUST_LOG=debug
export PROVISIONING_LOG_LEVEL=debug

# Collect logs to file
provisioning config set logging.file /var/log/provisioning.log
provisioning config set logging.level debug

# Enable verbose output
provisioning --verbose <command>

# Run with tracing
RUST_BACKTRACE=1 provisioning <command>

Common Error Codes

| Code | Meaning | Action | | -----| - --------| - -------- | | 401 | Unauthorized | Check authentication credentials | | 403 | Forbidden | Check authorization policies | | 404 | Not Found | Verify resource exists | | 409 | Conflict | Resolve state conflicts | | 422 | Invalid | Verify configuration schema | | 500 | Internal Error | Check server logs | | 503 | Service Unavailable | Wait for service to recover |

Escalation Paths

Community Support

  1. Check Common Issues
  2. Search community forums
  3. Ask on GitHub discussions

Professional Support

  1. Open a support ticket
  2. Provide: logs, configuration, reproduction steps
  3. Wait for response

Emergency Issues (Security, Data Loss)

  1. Contact security team immediately
  2. Provide all evidence
  3. Document timeline

Support Resources

  • Documentation → Complete guides in provisioning/docs/src/
  • GitHub Issues → Community issues and discussions
  • Slack Community → Real-time community support
  • Email Support → professional@provisioning.io
  • Chat Support → Available during business hours

Related Documentation

  • Operations Guide → See provisioning/docs/src/operations/
  • Architecture → See provisioning/docs/src/architecture/
  • Features → See provisioning/docs/src/features/
  • Development → See provisioning/docs/src/development/
  • Examples → See provisioning/docs/src/examples/